Frequently Asked Questions

Everything you need to know about your Freja New York experience.

What materials are used in Freja New York products?

We specialize in high-quality, ultra-fibrous vegan leather that mimics the durability and feel of genuine leather while remaining scratch-resistant and lightweight.

How long will it take for my order to arrive?

Domestic orders typically process within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.

What is your return policy?

We offer a 14-day return window for all unused items in their original packaging. Please note that a restocking fee may apply to certain luxury items.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

How do I care for my Freja bag?

Our vegan leather is water-resistant. Simply wipe it down with a damp cloth and mild soap if needed. Avoid prolonged exposure to direct sunlight or harsh chemicals.

Are your products ethically manufactured?

Sustainability and ethics are at our core. We work exclusively with boutique factories that provide fair wages, safe working conditions, and follow environmentally conscious production standards.