Returns & Exchanges

At Freja New York, we want you to be completely satisfied with your purchase. We offer returns and exchanges on all unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in the original Freja New York box and attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure the package is scanned to initiate the tracking process.

4

Receive Your Refund

Once our team inspects the returned item, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing